I love SW. I've had to use United to fly PHX to MSN and I hate it. Much harder to check in and just not as pleasant in any way. I know what to expect from SW, the basics, but they do that well. I once arrived 4 hours early for a flight, due to my family's schedule, and expected to cool my heels for hours. On a whim I asked if there was an earlier flight. One was leaving in 5 mins. She told me to run and my ticket would .print at the gate. No fees. It also was nonstop vs my previous two stop. She saved me about eight hours that day AND my bag made the flight. That saved me a vacation day which allowed me to stay all week for Thanksgiving 4 months later. That saved me a pile of cash and made a Mom who misses her son very happy. All because a few employees wentout of their way. Thank You Southwest!
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