I never blog. But I will for SWA. You guys are great.......so easy to use. I love the no-change-fees deal. If you ever start doing that you'll be just like the others. But since you're advertising about it, I assume you won't.
I have miles on another carrier and used my miles to book a flight. Turns out, I couldn't make the trip. I had to pay $80 to redeposit the miles! They get you coming and going. Or how about when I paid $15 to hold a miles trip booking for 3 days. You guys just don't play those kind of games.
Here's the deal. I own my own consulting business and I'm my own admin. I need it quick, easy and reasonable. That's SWA. Keep up the great work!
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