Ms.Day,
I suggest you get in touch with a major radio host, Michael Graham, at 96.9 FM (WTKK), in Massachusetts, who is waging a war via radio and his blog against yoyr company, misrepresenting the facts of what happened at this flight. Maybe he woudl want to interview you?
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I'm a regular customer of SWA.
A question on this privelege via Business Select to get in front of the line at the TSA (so government run) security check-in:
Who pays the TSA for this extra privilege? Does SWA pay the TSA, or does this come from the taxpayers money?
I'm not happy of this either way, since it is inappropriate for government to give privileges to one citizen over another. Our Constitution and laws are based on 'equal treatment under equal circumstances'. Otherwise this would be a form of bribing government to get privileged treatment with it.
Please clarify the government-SWA relationship in this. It seems in your interest to do so, considering the above and how this would come over with other travelers.
In Europe this would often not be an issue, since either the government offers a priority service direct to all, without an airline in between, or the security is run by private companies and again one can pay them for the extra privelege or decide not to. Or the government in a country there simply violates the rights of individuals by giving priority to those paying bribes, since their laws are not respectful of individual rights like ours. So there it differs either way from here in the USA.
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