After trying the new boarding system in Orlando Nov 12th and being a loyal customer for last 5 years....my comment is ITS BULLS&$#.
After a Southwest Rep ( Debbie from Operations )from Dallas was asking me how I liked it, I asked , why are we all lined up and not sitting down like its professed we can. We were told to get in line and stood IN LINE for 20 mins. So much for sitting and relaxing, no different then before. When the rep said " buy another ticket and give it a chance " - I said, " Give me a free ticket and let me try it " she laughed at me and said she doesnt fly free......so you LAUGH at your customers ???
I already cancelled my Chase Southwest Card and now time to find a different airline too.
Herb please come back, your airline is going NUTS!
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