03-10-2007
01:02 AM
3 Loves
I just tried to utilize my "rapid rewards" for a trip to las vegas ,ft lauderdale or west palm and I could not use my rewards.This date is my girlfriends birthday and I promised a trip for her birthday. I travel well over 100 segments per year and I have traveled this airline frequently over my career. I have at least 6 available AWARDS for future travel.
I have utilized rapid rewards in the past and I have never experienced the level lack of customer service related to booking a reward travel coupon in my career.
I put up with the line of A's B "s & C's but its not worth it if SOUTHWEST has changed policy on unavailability of seats for rapid rewards members.
I will look for alternative travel solutions. Why was I not notified that they no longer value frequent travelers and will help RAPID REWARD members?
I hope all frequent travelers attempt to utilize their RAPID REWARDS and understand that they are worthless. This is false advertising; I have always utilized them in the past and their was never a situation that flights were limited on rapid rewards. I recommend that everyone changes airlines that will honor the loyalty program.
Southwest has let me down, I am disappointed that they will ignore a frequent traveler who has given them so much in revenue in order to maximize their revenue.
ex southwest RAPID REWARDS MEMBER
paul
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