I do not often takr the oppertunity to write my thoughts about good service I get because I guess always expect it and when ou do not get it I just stop doing bussiness with that company., however i felt that the service I recently recieved deserved a note form me.
I flew to Chicagoe from Denver on 6/17 to pick up my grandson and return with him. Our flight 962 was to depart at 2:55 PM however it was delayed froma considerable length of time which under normal circumstances would have been a disapointment. It so happened that because my grandson is 3 we were in the preboard line and the flight crew arrived and stationed next to us also waiting for the flight to arrive. My grandson had a new fireman outfit on that attracted thier attnetion and all of them talked to him about his costume which started him talking to them. It was most considerate of the crew to allow him to entertain them with his stories especially one of the pilots. It helped the time pass for all of us. When we borded they annouced his name on the intercom and made him a junior navigator. It made his day and mine as well. When we arrived in Denver he was invited to step up to the cockpit to see all the instruments. He is a very bright young man for 3 and will rember the occasion fro a long time.
I want to thank the crew for the special attention he got and we both will look forward to many more flights with Southwest in the future.
Roland Pritchett & Grandson Ethan.
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