02-15-2010
09:19 PM
1 Love
I use to be 750lbs when I flew your airline I knew your policy and purchased a second seat. Upon arriving at the gate I was informed that I had to purchase another ticket. Your employee simply mentioned the "saftey and comfort" policy. I happily showed that I have already purchased a second ticket. I was granted access to your plane and sat down. I got the seatbelt extention and fastened it with little issue. 10 minutes later a different SW employee informed me that I would need to purchase another ticket. I informed them that I had already purchased a second ticket. He replied "I understand that sir, but I think you might purchase a third ticket". I was beside myself and told him that as I checked in and border the plane nobody said a third ticket was necissary. He said "sir, that might be so, but I'm not sure they could perseve how you would fit in our seats. At that point the employee started raising their voice and others could hear the conversation. It was very embarassing and I could hear the whispers of the other passangers saying "Wow he needs 3 seats" among other things. During my return flight a hefty SW employee helped me to my seat as I had just undergone weightloss surgery. Although I had not lost more then 20lbs at the time I was never told I'd have to buy a third ticket that time. So, I think you are leaving your rule at your employees discretion.
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