I am glad you got it figured out. However, may I suggest you communicate your issues clearly and timely in the future?
Murphy's Law says that yesterday during this outage we tried to book a flight for a very busy holiday weekend. First our rapid rewards were MIA (we just assumed we had lost them) and then your site was down.(we assumed it just wasn't working for us/west coast) We ended up booking through another carrier in order to not lose the opportunity to get cheaper flights.
Now we have to fly USair. Not only that, but we were unable to use our rewards. You could have at least had a message on your phone that the system was completely down, and rewards were not actually lost. We thought we had no other choice but to book somewhere else. The woman on the phone was very unclear and in fact didn't know what was happening. Please communicate your issues fully and honestly while we wait on the phone or on line. What should have been a free trip has now cost us 500$ (and a flight on USair)
Sincerely,
Not Very Rewarded
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