Ditto, ditto, ditto.
I am not sure what is worse - this new horse-ass rapid rewards program
or SWA telling me it is "what I requested...."
No one at SWA ever asked me my thoughts on these changes.
NO ONE would opt for this convoluted, ineffective and discriminating program except some Harvard, et al consultants you probably hired who are so displaced from your customer base that you got blindsided.
Like I have expressed to you employees in writing, over the phone, and in person:
your airline is no longer my airline. Monitor my rapid rewards visa activity. See where I fly from here. Better yet, monitor my FREE American Airlines M/C as that is the card I will now use and the miles I will now accrue and the airline I will now fly.
You guys blew it big time. And what a shame - I actually used to like working with you. Admit and change it back. Simple IS better.....
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