02-16-2010
04:40 PM
1 Love
While I can understand both positions, I believe too often does not always follow a so-called policy and will sometimes enforce some and then never for a while and then a hard nose or hard core flight attendant will.
This was my case when from a flight from Oakland to Washington I was told I had to sit down when I am a disabled person who suffers from prolong sitting as well as standing. There was no unsafe conditions, the seat belt light was not on and the aircraft was not bouncing around either. I was not in the forward cabin had done his on many other flights before.
I feel that Southwest will say they are sorry that there was a misunderstanding between us and the employee, they often fail to support the people who fly with them. In my case, they just sent a sorry letter and not even offering anything for the trouble.
I believe there are many who are good in the company and then you get a few hard nose types and then Public Relations people who just don't get it ever. I guess they don't want any bad pr to come out.
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