why don't you corporate spin meisters ever just admit you were wrong and apologize. if you were really concerned about the behavior of your passengers you might spend your efforts dealing with the rudeness that your pre-boarding cattle call creates, or those who happened to have an "A" boarding pass saving a seat for a friend who has a "C" boarding pass or those who have had too much to drink while you keep serving them to keep them quiet. after hearing how your employee imposed their moral judgement on a young woman in a short skirt i find myself fortunate that i live in a city that provides many choices to fly other than Southwest. consider yourselves "Ding-ed".
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