Yesterday in Chicago Midway airport waiting on flight 1708 at 5PM cst to Birmingham, Al.,
Bernie ? didn't get her last name , she had 15 young men in wheel chairs going to Birmingham for a tournament. There were other older ladies and gentlemen that wanted to get ahead of them because they had been there longer ( did not care if 15 people were in wheel chairs or not.)
Bernie stepped up the the task and handle this like a true professional and CHAMPION customer service agent, those that insisted to get on first, Bernie stopped and explained she had this under control and treated them and everyone around with first class respect and explained how she was going to handle this and keep us on time.
Bernie is the STAR of the week to me, In the A line we were watching this take place, you have a true first class employee, she needs a BIG at a boy.
David Caine
thank you
... View more
