02-15-2010
03:53 PM
I have flown MANY times on SWA and there have been MANY times I was wedged into a seat next to someone spilling into mine with not so much as a second glace from any flight attendant or SWA employee. A policy that is not enforced 100% of the time is not a policy that you should enforce, because by choosing who gets kicked off a plane you are discriminating. SWA is guily of extremely poor service in this mater. In Kevin Smith's case, since he mentions there was a larger person in the SAME situation as him that was NOT put off the plane, you targeted him unfairly. Very poor form on your part SWA.
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