We have been loyal SW customers for years. We were 3/4 of the way to our next companion pass and all our credits towards the new pass got wiped out. The frustrating thing is that I know this happended to other people but SW is silent on the issue. They just act like nothing has happened. No emails to say whoops we made a mistake and we are fixing it, Nothing. I am also frustrated about the way they chose to leave the credits you had earned towards your next award just hanging instead of just changing them over to the new points. They are betting that you will not figure out how to get a free ticket and you will just loose all these credits. Very poor business practice. As far as the RR Help Line.....I was on hold 35 minutes on a Tuesday morning when an agent finally answered. She assured me that the old system and the new system were still migrating and that all the errors should be corrected by the end of the month. We will see.
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