02-17-2010
12:39 AM
2 Loves
Y'know, this is funny, I tried to post a comment here, took my time with it, and actually said what I was thinking. I was not rude, nor did i use any foul language, but I DID disagree with the situation and SW's response to it. In looking through these comments, I'm apparently not the only one who is wondering who's censoring us.
Good job, there, folks.
Apparently, this is no open, civil, discussion. This seems more "Information Control" on SW's part. For every "Good job, SouthWest!" you see, there's probably at least ten more level-headed comments that you won't see.
Be warned, those of you tempted to voice your opinions here: "Bob" is not the only thing being silenced.
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02-17-2010
12:39 AM
2 Loves
Y'know, this is funny, I tried to post a comment here, took my time with it, and actually said what I was thinking. I was not rude, nor did i use any foul language, but I DID disagree with the situation and SW's response to it. In looking through these comments, I'm apparently not the only one who is wondering who's censoring us.
Good job, there, folks.
Apparently, this is no open, civil, discussion. This seems more "Information Control" on SW's part. For every "Good job, SouthWest!" you see, there's probably at least ten more level-headed comments that you won't see.
Be warned, those of you tempted to voice your opinions here: "Bob" is not the only thing being silenced.
... View more
02-17-2010
12:06 AM
1 Love
I hope that this whole debacle teaches SouthWest something--ANYTHING--regarding understanding the needs of its passengers. I don't feel that Linda Rutherford is doing anything to further that, but I'm willing to guess that her hands were tied by higher-ups regarding how much she could concede towards Mr. Smith. Pity, Linda, you've done nothing to give anyone here any confidence in you, or your employer.
At a slight 5-foot-8, 150-pound frame, I don't honestly know what it's like to be humiliated like this, but I can say that SW's position and response have ALWAYS been contemptible in my mind. My Girlfriend has "the" deadly allergy to peas/peanuts, and I know that they treated us with the same "We're bigger that you" attitude. Seeing this blog, with its "festive" peanut decor, turns my stomach.
Sure, we understand the concept behind "safety risks", but the inconsistency to which they're applied literally scares me when I step onto a plane. If we've ALL been seated next to "people of weight"(as your company so condescendingly puts it), then why is it that only now are we hearing about a "25-year old" policy?
Allow me to introduce another(perhaps not politically-correct) factor:
Imagine being unable to speak English. we all know that the safety cards on the planes are multilingual, but imagine if the man sitting next to the emergency exit cannot read/understand how to use it, or his flotation vest. God forbid this occur during a real emergency, but would that not pose a similar, or worse, safety risk?
....But of course, nobody wants to mention this possibility for fear of racism. I'm not even mentioning any particular race, only the language barrier itself. I'd still be surprised if my comment lasts the night.
I guess what I'm trying to say here is that SOME concessions need to be made if any understanding is to come of this--people complaining blindly won't get us ANYWHERE. I feel that asking a passenger to fork for two seats when there are certainly empty seats available on the plane is just lazy and overtly greedy. To me, it stinks of money-grubbing. Capitalizing on a condition that (while still under debate) many people feel they simply cannot control. To make matters worse, it demonstrates how much has changed, when the sizes of the seats(in pursuit of money) directly contradicts any attempts at customer service. Double Fail.
Bear in mind, I'm no fan of Kevin Smith's work, My sense of humor disagrees with his. I do, however, respect him as a human being. Perhaps you could learn from this?
Good luck, Linda. I would say that this is call for me to boycott your airline, but that's been long-standing since SouthWest made it clear that they'd rather risk killing people than switch to pretzels.
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