02-15-2010
12:12 PM
1 Love
Forget how many seats were purchased there are two facts in the situation
1- He was kicked off the flight
2- Safety concern was the reason
From your writen policy:
"The armrest is the definitive gauge for a Customer of size"
He confirmed that he fit into the seat with both armrest down, so why was he denied access to the flight. The word definitive is pretty clear and he past that test. So... why was kicked off? Do you have another "unwritten policy"?
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