Your video is funny and I can definitely appreciate not getting charged for luggage. I am reading the book "Nuts" for my Management 301 class, which talks about your company's culture and how it puts employees and customers first. I think it's amazing, and am very impressed how Herb Kelleher can lead a team of employees to work extra hard for the common betterment of the company, the employees and the customers! I have never flown Southwest before, but now I want to experience everything I have read in the book and will fly my next flight with Southwest!!!!!!!!!!!!
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