A business airline doesn't have flight attendants that tell cutesy jokes, sing songs or otherwise annoy me over the PA while I'm trying to get work done before or during the flight. Recently took my first (and last) flight on SWA. While boarding the flight and talking to a client in the destination city our flight attendant gets on the PA and SINGS A SONG ABOUT SOUTHWEST. I couldn't hear my client, my client could hear this ridiculous song and I looked like a chump telling my client I was on "Southwest" and I'd call him back after this nonsense was over. Really? That's how you're going to get business travelers?
Business travelers want:
1) assigned seating
2) priority boarding
3) quiet to sleep, or get work done, or relax
I understand SWA's philosophy, but it simply does not work for business people. Stick with your current ways and continue to focus on leisure travelers.
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