02-15-2010
04:05 PM
You people are not telling the whole story!!!!!!
http://smodcast.com/smods/smodcast106.html
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02-15-2010
03:22 PM
What a crock of crap! You people got caught treating paying customers like garbage. How many customers did you treat like garbage before you got caught?? I will never fly SWA. You say "As soon as we saw the first Tweet from Mr. Smith, we contacted him personally to apologize for his experience and to address his concerns on both Twitter and with a personal phone call." As soon as you saw the first tweet you realized you had been caught treating a "famous" paying customer like garbage.... if the customer wasn't famous and just a regular Joe would they get an apology? Did you apologize to the young lady that you embarrassed on Mr. Smith's later flight? I think not......
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