I have always strongly opposed airlines points for miles or dollars systems as they can become quite complex and require lots of detailed planning to earn and use a reward. Therefore, I have been a very loyal customer to SW over the years flying them when at all possible. I loved the old SW system as it was easy to follow, and I knew what to expect with each flight I purchased. Now, SW is asking me to calculate more (will I earn 6x or 10x on this flight; my SW CC provided x points this month and with my go anywhere flight I'll earn x) and plan more (if I fly from Phoenix to Chicago before I take my Phoenix to California trip, maybe, just maybe ...depending on price....I could get my CA trip as my free flight). This is such a hassle! If this change is because of $$$, just tell me I have to fly 18 round trips to get a free flight instead of 16. I'm disappointed in the change.
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