I have grown up with parents in the airline industry. The airline service for this particular airline had declined dramatically after the company decided to destroy the retirement of their employees and i have not flown them since (and it would be free for me). I prefer the service and value i receive from SWA. I love your company, competition, and most importantly, your wonderful, happy, often hilarious staff. Thank you for being an airline industry innovator. Looking forward to Flying and WIFI-ing. Hopefully you will add Newark to the list of airports and i will be complete.
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