Dear Southwest:
Please stop randomly capitalizing things. Nouns that are not proper should not have capital letters-- i.e., "Customers" or "Employees" or "Tweets" -- unless they begin a sentence.
You are not Jane Austen.
If you would like a qualified copywriter/blogger/editor, feel free to contact me. I'm available for freelance work.
Thanks!
Scarlett PencilPoint
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