02-15-2010
09:40 PM
1 Love
Could you please explain why the gentileman in this clip from your show on A&E Airline, who was able to both fasten his belt and lower both armrests was allowed to fly, but Kevin Smith was not? Kevin was able to lower the armrests and fasten his belt.
http://www.youtube.com/watch?v=Xk8mqnIJcnU&feature=related#t=5m57s
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02-15-2010
08:33 PM
1 Love
Hi Southwest,
So.. If the policy is 25 years old, can we safely assume that since it hasn't changed in that time, your seats are of the same size?
Could you also clarify the decision making employees are instructed to follow in regards to deciding that a customer may need a second 'seat' for the comfort of themselves and those around them? How can a customer safely plan when flying your airline if they can be yanked off a flight after being seated? Does southwest not care about insuring that customers can arrive at their destination in a timely manner?
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