02-16-2010
11:27 AM
I'm never flying SWA again. You guys really need to do better than just say you will review how and when your policy is enforced. You need to find a clear way to unambiguously impose such standards so that people don't feel socially ostracized. Oh and quit it with these half-hearted apologies... The fact that you try to make light of serious issues with blog posts with titles such as "not-so-silent Bob" just makes you look worse.
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