02-15-2010
06:45 PM
1 Love
Southwest Air - This is not an apology.
First off I have been on SWA many times in the last decade. Not once was I ever asked to purchase another seat and trust me, I would be the one singled out to pay for an extra seat, my shoulders alone end up in my neighbors seat. I also can though put on the seat belt and lower the armrests.
Second, if the Customer of Size policy SWA quotes above is the policy and has been in place for 25 years, why is SWA giving him a $100 voucher. (give me a break, like Kevin Smith wants a $100 to fly on SWA again) You are giving someone $100 voucher, that you freely admit is in violation of your policy. (This makes No Sense)
Third, all of these people casting stones at heavy, fat , fatties, whatever you are calling them. Get a life!! As mentioned above, I am one of these people, yes it takes work to keep weight in check and sometimes you can and sometimes you can't, but who are you to equate being heavy with smelling bad, having bad hygiene and all the disgusting things you have written about overweight people. Guess what its you that have the problem, you are the one stereotyping us fat people. This is no different then saying things about people of different races, religions and skin color.
Lastly, SWA your tongue and cheek act on your commercials are amusing and your fun attitude during boarding and announcements are cute. Those don't cross over to a "Heartfelt apology". Your title on the Apology is "Not So Silent Bob" is a weak attempt to make light of this situation. You should not take this lightly, as you can tell the customer you offended is not taking this lightly. You can hide behind this policy, but as you constantly remind us the "consumer", you are the anti-corporate airline. Unfortunately you made your bed, no you need to deal with it. Just deal with it correctly, admit that you made the mistake and move on.
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