Thanks for apologizing, Southwest. It's what we've come to expect from you. We all certainly can't be perfect all the time, and heaven knows technology give us all fits sometimes, but I can guarantee that you are the only airline that would take the time to explain what happened, and of all things - apologize. I think this is just one more way that Southwest tells us that we, as customers, are people, not numbers, not profit-centers, not butts in seats. Thanks, Southwest, we LUV you too!
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