11-20-2007
04:11 PM
1 Love
In the past we have used SWA on every trip we've taken from Albany, New York to our 2nd home in Tampa, Florida. Price has always been our first priority. Direct flights are the second consideration. It appears that you have lost your focus on these incentives. You have always been the airline of choice until now. For the first time in may years we now look at other carriers for the best value for our money now that you have entered the mainstream. Good Luck with your new endeavor.
Kindest Regards
Sim Adams
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