Your half-hearted attempt at an apology, and your consistent misrepresentation of the facts have lost you this customer for life. I was a big fan of your airline until today.
For all of the people who have been complaining about fat people - let's be realistic, airlines are not built for normal human beings. I read this between flights (on Continental btw) today, and was seated next to a man with slightly broad shoulders. He was not by any means overweight, excessively large, or even particularly wide - just a little broader than normal. I spent the entire flight getting poked and having this guy spill into my seat. Why is no one up in arms and demanding these people buy larger seats?
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