02-15-2010
06:15 PM
Your policy is not clear. It states that you must fit into the seat with both arm rests down. It states that needling a seat belt extender does not necessarily qualify you as a person of size. Smith supposedly fit into the seat with both sides down and did not need the extender so why was he removed?
The last time I flew SW, I was treated horribly (I am disabled) by the flight attendent. She was obnoxious to several passengers. No one dared call her on it since that can get you arrested today. I am a person of size....I too can fit in the seat with the sides down, but do need an extender. I am always afraid you are going to kick me off one day.
What you did does not make me want to take any more chances of SW, not to mention that your flight attendents are rude.
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