02-15-2010
01:43 PM
SWA DID RIGHT. It may lack consistency in its right decision, it may lack thorough oversight with its right decision, it may have shot itself in the foot with being too little/too late with the right decision, but its decision to act on a policy of SAFETY (people!), is the right one.
Yes, did someone's ego get bruised? Definitely, and that really does hurt sometimes. But it's an ego, barely-famous or not; ego's are just poor little fragile thingys.
A person's right to be wider than an airline seat should not affect another person's right to SAFETY. On an AIRPLANE! Smith can't blame SWA for allowing him to take only one seat, when Smith is responsible for the repercussions of HIS OWN lateral spread. Geez. Now we are not, ourselves, responsible for our own girth? But we blame somebody else for standing up for their own standards, albeit tardy? Get some context and perspective people!
The fact that SWA reimburses for the second seat purchased shows more sensitivity to the issue of SAFETY as paramount above their own bottom line (no pun intended, but apropos) and should be commended. "SAFETY first" is a million times more responsible and conscientious than "DON'T WANT TO HURT ANYONE'S FEELINGS" first. SWA's got my back, and I've got theirs.
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