Backpedal to your heart's content, SWA, but this time you just plain screwed up. This time you insulted somebody with a voice that gets heard. I love it! Remember the days when the Customer was "always right?" Remember "service with a smile?" Well, I do, and I miss them very much. So here's my hope that this incident results in SIGNIFICANT repercussions for you that affect your bottom line all to heck. Looks like you could get fired, Southwest Airlines! How does that humble pie taste?
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