02-16-2010
02:18 PM
2 Loves
This policy is BS. Admit your captain kicked him off because of his celebrity status so he could brag to his friends. I have seen this policy applied inconsistently over the years. Especially nailing people on a return flight when they have no choice but to cough up the extra money or be stranded, but not making them buy the extra seat to go out.
If you really care about your customers you'd make a definitive set in stone written policy so a customer can prepare before hand instead of "calling out" a fat person infront of a plane load of waiting passengers. Disgusting!!
I hope someone files an ADA or class action lawsuit against your airline so putting everyone in those unrealistically small seats to begin with, then charging more for two seats. Especially given the current demographics of this country's weight.
I for one am done flying on Southwest.
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