No offense, but I wonder why this browser testing wasn't done as part of the QA process on the Southwest production side before you implemented the online printing of the boarding passes. I work in website production and we would never release a project to consumers that hadn't been tested on multiple browsers and platforms already. I appreciate you taking care of it once alerted by a consumer, but I would prefer your team actually troubleshooting the product before it is released to the masses.
As a side note, is Southwest considering doing electronic/mobile boarding passes in the near future? That would save paper all together!
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