Policies being in place for a long period of time does not necessarily mean that they are correct and if the employees are not properly trained as to when and how those policy should be implemented then those policies aren't of much use. Would you insist on somebody your employees deem too big purchasing an extra ticket on a flight that is only half full anyway? Or is that policy more strictly enforced on half full flights in an effort to boost revenue? Shame two fatties into buying an extra seat, then sit them next to each other and presto you just sold four tickets for three seats. You could arguably have a flight with 90 passengers on it but somehow manage to sell 110 tickets even though there are only 100 seats on the actual plane. You say that the pilot did not ask for him to be removed but you fail to clarify who did make that call and why Mr. Smith was lied to about it. Now if Mr. Smith did fit in the seat without effort and he was not ejected because of his size why do you insist on ending this message by insinuating that his size and the lack of an extra seat for him was the reason he was removed?
I arrived at this site from a link on Kevin Smith's blog and if anybody would like to read his version of this very same conversation you can read it here:
http://silentbobspeaks.com/?p=393
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