Dear Mr. Kelly,
I made the decision to switch to Southwest a few months ago; however, I'm already beginning to rethink that decision. Don't get my wrong, I absolutely love the changes your company has made with respect to boarding and otherwise. More importantly, I love the new attempts to appeal specifically to business passengers.
But with this new business-passenger approach, why would you discontinue your Chicago to New York flights??? I recently attempted to book a flight from MDW to LGA in February, only to shockingly learn that those flights are being discontinued in January.
Mr. Kelly, I respect your efforts to attract the business class. But how do you intend to keep that business if you don't offer one of the most popular routes around?
Please feel free to contact me at my e-mail address above. Having truly enjoyed my last few months since switching to Southwest, I'd love to hear why I should stay in light of my MDW-LGA concerns.
Thanks,
Scott Kramer
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