02-15-2010
01:00 PM
My last SWA experience ended in bruised hips due to those stupid armrests and I'm only 5'7" and weigh 130. Small seats = more passengers = more profit. The dude next to me was at least 300-350lbs. I can't fathom why he wasn't kicked off my flight (since this fellah was much bigger than Smith). It sounds to me like Smith had a pissy crew that decided their selective enforcement of 'policy' would be applicable in his case. After flying with SWA exclusively for years (both business and pleasure), I changed airlines when I realized that they had no regard for the 'little people' (and not so little people) that keep them in business. Countless damages to musical instruments and tech equipment helped in that decision, but the bottom line is that this company has little to no regard for the people they serve. Their decision to boot Smith is another reminder as to why I'm glad I no longer deal with these uppity freaks.
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