Southwest Airlines Community

Another p.s. I'll give myself one wet noodle whipping ... because if I had gone down one more level in the "contact us" page, I would have seen the "CR" number. ... View more

Brian, Thanks for your quick response ... I just knew that there was someone out there to help! 🙂 So "TS" = "CR" ... I came to the right place to get my answer! ... View more

p.s. yes, I was logged on properly, because one flight I booked in June showed up on my intinerary, but the July flights did not. ... View more

Not sure where to put this ... but I got an anwser on your 800 number that floored me this morning! "We have no tech support to call when there is a system problem" The problem is yesterday, while signed on to my RR account, I booked two flights that never showed up on my future itinerary ... I gave it 24 hours since I was told bookings were heavy. They were still not there this morning, so I cancelled the two flights and rebooked one ... still nothing shows up on my future itinerary. Anyone else having this problem? I'm sure that there must be someone at SWA that would be interested in hearing about this problem? I'm back to paper tracking my flights ... I'm going to be sooo confused! 🙂 ... View more

Ok, I've been watching this blog for a few days ... time to add my two cents. I have 'commuted' between PVD and MCO since 2004 .. prior to that I've used SWA for many years (remember when you couldn't get a boarding pass until one hour before flight ... at the podium?) Online checkin ... that was a welcome feature (didn't care about the midnight feature first started) ... 24 hour checkin ... fantastic! In 2004 I averaged 2-3 round trips per month ... I was never bumped, delayed, cancelled or late (of course I planned my flights for early AM to avoid the afternoon thunderstorms). Only once did I a "B" instead of an "A". All my flights start with an empty plane, so I can't relate to the issues when boarding a flight in progress. I have sat in the same seat on 99% of the flights taken. I don't stand in line ... I wait for my boarding group to finish then join the end of the line as it approaches the gate. (I could never understand the mentality of standing in a line for an hour ... I'd rather sit comfortably and be amused by the different 'traveling phobias' displayed. Flying in/out of Orlando, there are obviously lots of families on board with me. I feel for the parents who have tots with them, they've got their hands full. Since I'm always starting with an empty plane, I never minded the families boarding first. I spend less time in the airway, they are all settled in (and I know where they are all sitting). Even with I got the "B" there were plenty of seats left and I sat in my favorite seat. I have switched seats only twice in all my travels. It wasn't due to kids ... but adults. It's easy to identify those that are going to be the challenges to any chance of a relaxing flight. 🙂 A sidenote to the FA's ... how does one discreetly signal to you the fact the the person ordering a drink really shouldn't have another? 2005-present I average a trip a month ... I won't make the a-list. As for wheelchairs ... I have traveled with my folks twice a year to bring them down to FL. They have used wheel chairs. Mom is 81 but looks 50 ... if anyone ever questioned her 'right' to use preboarding, I'm not sure I'd have a civil response. (there was a comment somewhere in the blog on this topic ... whoever said it needs to rethink and take closer look at our senior generation). As for all the changes taking place, no problem here. I know that I will continue to have ample flight choices, I'll be on time and I'll be accomodated by a friendly and caring staff. In addition to all of that, I still have the flexibility to manage my travel and make last minute changes when needed. If it was decided to once again preboard families no problem here. I wish I had a magic wand to chill those that need it ... but then what would amuse me? I've been flying since the early 70's, I've done the other airlines when SWA wasn't an option ... I live where I do because SWA is here with me, linking me to the cities that I need to be linked to. So, SWA, the LUV is still in this heart ... thanks! I have total confidence that you'll be there when I need you. ... View more