04-04-2008
10:39 PM
5 Loves
Bill,
thanks for the explanation but I am still a little bit disappointed. I understand that there are many problems (and that this would be challenging), but it would also secure you a few hundred very loyal customers (we who have been using the old Pleasant Hawaiian Airpass and ATA Flightbank lately).
I live parttime in the islands and will now have to switch my mainland -to-Hawaii business (140,000 miles/year, $12,000 in tickets last year, $11,000 the year before) from ATA to Hawaiian. If you start serving the islands somehow in the next six to eight months, you have a chance to keep me as a customer, otherwise I'll get "comfortable" with Hawaiian (and accumulate so many frequent flyer miles) that it will be hard to get my business back should you change my mind.
Hawaiian has already started closing in on the opportunities by putting in a new flight Honolulu to Oakland.
Thanks, Steven
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