These are not improvements! Tell your marketing department we aren't buying the spin. I think you underestimate the number of customers you are going to lose on this. I will no longer make the long haul to Midway when I can fly out of Ohare. It used to be I would go down to MDW because after a handful of flights aorund the Midwest and east coast, I could fly home to California for free. Now after MORE flights around the midwest and east coast I can....take one flight in the east coast or midwest for free, assuming it doesn't cost more than the previous flights. And forget last minute travel.
This new program stinks. Yes, you spent $100M, but you'll lose more than that if it rolls out.. Change course before you lose a ton of customers, including this one. Rapid Rewards card to be closed in 5.4.3.2....1
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