02-16-2010
05:28 PM
1 Love
KUDOS! to Southwest for handling of the PR "situation"
with Hollywood Kevin Smith.
All airlines have policies in place to first protect our lives.
Weight of the total aircraft directly affects the safety of everyone
on an airplane. Kevin Smith chose a public and cowardly way
to pick a fight with a respected airline and company.
I have worked in customer service for nearly 25 years and have seen the level of complaints and whining from the public escalate increasingly in the last decade. The sense of entitlement upon buying a discounted ticket for the slightest delay or perceived rudeness is crazy. Personal responsibility is gone in the United States.
I weight 145 lbs and I am a 45 year old male. I have weighed the same amount since high school. I eat balance healthy meals and walk ten miles a day. I eat ice cream and love bacon! I am not a health nut! Personal responsibility is realizing not just that you don't fit comfortably in a seat but weight too much for that seat.
I find the average seat on Southwest to be tight. The aisles are extremely tight for me. I'm considered skinny now when in fact my weight 20 years ago would have been normal. I have sat next to morbidly obese people on trains, buses and planes for years. It isn't comfortable for either of us but I have never been rude nor have I ever been treated rudely by such individuals. However, many of these individuals today have a sense on entitlement. You are not entitled to that seat. None of us are and can be asked to vacate a seat for any reason. Your constitional rights are reasonably waived the minute you step foot in an airport, Mr.Smith, from the security scan and shoe removal! SW Air is not in the business to insult anyone. People are human and judgement calls are made everyday.
Mr. Smith, grow up. Fly corporate or first class the way any respectable director from Lala land would and stop taking your frustrations over your weight as a case of discrimination. It wasn't. Southwest responded to everything including a refund. Twitter is not the place for you to vent and jeopardize real working people's jobs! Those SW employees have no way of fighting back your unfair attack via Twitter. You know better. Pick on Hollywood, not everyday workers just doing their best.
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