I guess I do not understand your rush to be like every other airlines: assign seats, slow down the loading process, go broke, and please a few snobby snobby people from California. In your blog you mention that change is inevitable and that not all change is bad. I agree, however, you are changing to a method that is not new and innovative, but a system that has been used, to the point of failure, for years by other airlines. Please do not take this a harsh comment. I love riding Southwest and will go out of my way to do so. You take off and land on time and treat your passengers as family Ã
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