At first when I heard the story, I thought the ops agent overreacted. But now learning all the facts, I believe SWA should have backed their employees instead of backing down.
She was on the today show showing off her outfit and how it wasn't showing any skin, yet when she went to sit back down, it showed everything. They even had to blur it. Secondly, from the ops agent, she wasn't wearing that sweater either. Here's another example of someone trying to exploit others for their own profit.
People ask "how can SWA treat their customers that way?" First off, SWA doesn't need customers like that. Secondly, by doing nothing, they would have let down other customers on the flight, especially young children.
SWA might be the Walmart of the airline industry, but that doesn't mean it always has to put up with trailer park trash, someone has to draw the line somewhere.
To really see what kind of person she is, check out her myspace website before it was replaced by a more conservative one after the incident.
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