02-15-2010
10:50 PM
1 Love
Southwest, you all need to pull your heads out of your proverbial butts. The ONLY way to save face in this incident is to admit, publicly that Mr. Smith passes your litmus test for being removed from a plane due to size. It's a very simple fix. Put him back on a plane with a camera crew. If he fits, APOLOGIZE and admit that it was a case of inconsistent application of policy. If not, he'll be the one with egg on his face. HOW BAD is that really, to make a mistake? We're all human, we all make mistakes, but when we try to cover them up, that's when it PISSES people off.
I WOULD LOVE IT if this policy were enforced EVERY SINGLE time in a consistent, fair way...it's a GREAT POLICY, but apparently, you all don't get it...it's the WAY that you're dealing with this that is at issue, not the policy itself...it NEVER WAS. Seriously, how ignorant are you folks...this is something a 5th grader could navigate their way through? GROW UP SWA!
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