02-16-2010
12:58 AM
I've been reading about this for a few hours now and have now purchased my tickets to Florida on another airline. My husband is 6'6" and his shoulders encroach on the person next to him (usually it's me, but I married my giant and don't mind being encroached on). SWA would NEVER ask him to leave (or is that to come?). This story is appalling and the insensitivity you showed to Mr. Smith and the young woman sitting in his row on the follow-up flight was enough for me to take my business elsewhere. We have flown SWA almost exclusively in the past three years, but no more.
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