02-15-2010
11:24 AM
1 Love
Good for you Southwest. It is nice to know that you have a clear policy that you stand by. Common sense dictates that if a person cannot fit in one seat, he should not be permitted to fly in it. Stand your ground! You will gain more normal size customers by making it clear that you will look out for their comfort and safety. Rules are rules, and Mr. Smith is not above them.
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