02-15-2010
05:37 PM
Listen to the Smodcast. What really pushed Kevin over the edge was that once he actually got on a flight, they pulled the girl who was sitting beside him off of his plane and subjected her to the exact same humiliation. Not two hours after they did it to him. Sounds to me like this particular gate crew really screwed the pooch when it came to implementing the corporate "2 fat 2 fly" policy. (Or maybe they were following the policy, verbatim, who knows?) Southwest should back down from it's current (very weak attempt at an) apology, publicly admit that this crew screwed up, and implement a better policy.
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