02-15-2010
01:48 PM
Going to join the chorus of people saying that I'll not be flying Southwest again until you take far better steps to resolve this issue and change your policies. Implying that Kevin Smith buys two seats because he knows he's too fat to fly in just one is really low and despicable. He explained why he usually buys two seats on twitter and to your agent at the gate. He passed all your Fatty tests -- put the arm rest down, didn't need an extender -- and the two women sitting on either side said they had no problem. The very idea of this being a safety issue is complete hogwash.
Your discriminatory policies are still discriminatory whether practiced by other airlines or not. They're horrible and disgusting whether industry-wide or not. You can't talk your way out of this by claiming to apologize then turning around and blaming Kevin Smith for the mistakes you made and refuse to own up to.
In the end, I would rather pay an extra $40 for baggage with other airlines than fly you ever again, regardless of price or destination.
... View more