Southwest should be ashamed of the way they treated her! This is the REAL issue here. I've encountered this many times as a business professional who travels often. People who work in the service industry have no clue how to handle people. I've heard retail managers berate employees in the middle of the establishment with no regard to how inappropriate (not to mention extremely uncomfortable) it is to hear as a patron. The same holds true with how they treat their "valued customers." This conversation should have taken place OFF of the plane. There shouldn't be anyone who disputes that. For that, she deserves an apology.
It's also so sad to listen to how uptight some of you are. It was a FLIGHT!! She wasn't going out to dinner, to a wedding, to church, or a funeral, she was taking an airplane ride! Quit condemning our entire society by the choice of clothes a person decides to wear. It doesn't serve as an indication of our society. It's a fashion trend that will go away like the rest. This isn't the first time a short skirt has been in style.
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