Prior to my retirement a little more than 4 years ago, I was CEO of 3 companies. One in Boston, one in Rainham England and one in Wurtzburg, Germany. I was platinum on NW and gold on Delta and US Air. I was treated like royalty and always upgraded to first class. Obviously, the platinum and gold disappeared after the first year and I just can't believe the treatment of passengers in coach with charges for luggage, overhead storage, peanuts, pop and even blankets and pillows. In addition, the average employee of those airlines is surley and lack the enthusiasm that the SWA employees show.
It is a pleasure to now fly with SWA. While it isn't first class as I had grown to love, it is heads and heals over the treatment (or lack thereof) of the competition. Keep up the good work.
... View more