It has been a month since your post and customer service has went downhill, the site is still very hard to navigate, prices have increased, and the new RR program really stinks. I can't believe you broke the old rule of "don't fix it if it's not broke". I was a very loyal Southwest customer and went out of my way to fly Southwest in the past even if the fare was higher. I will not be doing this anymore. You have managed to turn Southwest into "just another airline" instead of staying unique. Maybe next time you will listen to your frequent flyer customers becuase like many others who have posted comments online I am very disappointed in the "new: Southwest.
Tom Gray
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